Delivery & Returns Policy

Delivery & Returns Policy

Sonoff Africa will credit or exchange any products purchased from us. Send it back to us within 30 days of purchase in original condition, including all attachments and accessories. 

The Smart switches require to be connected to the internet via Wi-Fi and need to be installed by a qualified electrician. If they are not the warranty will be voided.

In the interest of keeping product cost’s low for all customers. Returns on products dew to buying the wrong product or changing your mind will incur none recoverable fee’s like shipping, PayFast fees and a handling fees of R95 to process the transaction on our side.

If the products are unopend and in brand new condition because you have over purchase we can credit but above cost will apply.

This is done in the interest of all client’s.

Please undestand we do not sell secondhand items and thats why we can not refund opend items.

We believe that awesome service and customer’s come first but not at the expense of other customer’s.

Have an awesome day.